RETURNS AND REFUNDS
We’re committed to ensuring you enjoy every sip of our spirits. If something’s not right with your order, please get in touch — we’ll always do our best to make it right.
Order Issues & Damaged Goods
If your order arrives damaged or there’s an issue (e.g., the wrong item was sent), please contact us within 7 days of receiving it. Email us at [your email] with your order number, a description of the issue, and a photo if applicable.
We’ll either send a replacement or issue a refund — whichever you prefer.
Returns & Refunds
Due to legal restrictions on the sale of alcohol, we cannot accept returns of spirits if you’ve changed your mind.
We can only offer refunds or replacements if:
- The item was damaged in transit
- You received the wrong product
- There’s a fault with the product (e.g., leaking bottle or defective seal)
To request a refund, please contact us at info@spiritofmanchester.co.uk within 7 days of delivery. Refunds will be processed to your original payment method within 5–10 business days once approved.
Age Verification
By purchasing from us, you confirm you are over 18 and legally permitted to buy alcohol in the UK. We reserve the right to cancel and refund any order if we believe this condition hasn’t been met.